Returns and Exchanges

Return Policy
We start working on your art only after you place the order. This is to make sure that your product is fresh and is made to your choice of size and frame. It is because of this that we cannot accept cancellations of your order. 

But if you do decide to, Contact us within 2 hour of your purchase and we will cancel and refund the money back to you. (If you order outside business hours (11am-8pm) do not worry the 2 hours applies once business restarts again)

Cause for Return 

As mentioned before, all the art goes under production once you
make the order. A lot of care goes into making sure your order reaches you safely and securely. We also run personal quality tests for all the art before it leaves our Warehouse. 

But if for some reason your art reaches you damaged or the wrong item was shipped to you. Please contact us within 48 hours of receiving your order and we will take it from there.

Conditions for Return 

- You must contact us within 2 days (48 hours) of receiving your product. All sales after the 2 day (48 hour) window has passed are final.

- For the exchange to be processed, the product must be returned unused & in the same condition you received it in. 

i) Please contact us via. Email to hello@bombayhomestore.com with your order number & Exchange/return as your subject line.

ii) Please mention the reasons for return / exchange

iii) Please include photos of the product in question 

On receiving your request we will go through it and if everything checks out we will initiate a refund/exchange as per your requirement.

Please note we will only accept returns on products that were
damaged during shipment / has a defect / if your received the wrong product. Any returns because of damage done by the buyer cannot be
issued.

Returns are given only when 

- There is a Defect in the product.

- The wrong item was sent to you by mistake.

Refund Timeline 

If the refund conditions are met, we will go ahead and initiate the refund to your source account. The refund should take 7-10 business days to credit back to your account.

Return Timeline 

If the return conditions are met, we will go ahead and initiate the return process within 3-4 days.

Return address

Bombay Home Store
305, Lotus Business Park, Rambaug Lane
Off SV Road, Malad West, Mumbai 400064

Contact Details
Phone support: +91 8291862924
Whatsapp support: +91 8291862924
Email: hello@bombayhomestore.com